Empowering People

"All children, young people and adults with diabetes will receive a service which encourages partnership in decision-making, supports them in managing their diabetes and helps them to adopt and maintain a healthy lifestyle." Standard 3, National Service Framework for Diabetes Page 21, NSF for Diabetes: Standards

The National Service Framework aims to empower patients and creates self management as the cornerstone of all diabetes care. But good self management relies on patients being confident and feeling in control of both their diabetes, and the overall management provided by the NHS. Good self management is built upon patients having the information to enable them to make the right choices.

  • Do you feel an equal partner in deciding upon your care package?
  • Do you feel you are given all the tools to become an expert patient?
  • Do you feel in control of managing your illness?
  • Do you feel the National Service Framework contributes to improving your quality of life?

Keynote Contribution

posted 02/12/2004 - 10:14 by Benet Middleton
Diabetes affects people from all walks of life. It is important for politicians and government to hear your views to fully understand what people with diabetes and their carers require from the NHS. By submitting your opinions on the care you receive, the Government, along with voluntary organisations such as Diabetes UK, can work to ensure that everyone gets the care they deserve.

Diabetes UK is one of Europe’s largest patient organisations. Our mission is to improve the lives of people with diabetes and to work towards a future without the condition through care, research and campaigning. With a membership of over 180,000, including over 6,000 health care professionals, Diabetes UK is an active and representative voice of people living with diabetes in the UK.

Why are your views important?

Engaging and reaching people with diabetes – and the million people who have diabetes but don’t yet know it – is integral to helping them manage their condition. If diabetes is not sufficiently managed it can have potentially devastating consequences such as heart disease, blindness and stroke.

The latest figures show 1.8 million people in the UK are diagnosed with diabetes, of which 1.5 million people have Type 2 diabetes. Although we are unsure of what causes diabetes, there are certain risk factors associated with developing Type 2 diabetes, including obesity, poor diet and leading a sedentary lifestyle.

Social deprivation and poverty has been linked to these risk factors. Research has found that people from poorer communities are more likely to develop Type 2 diabetes, compared with those from more affluent areas.

Ethnic minority groups are also more at risk of developing diabetes. Raising awareness of diabetes and providing ethnic minority communities with information to manage their condition is essential. Diabetes UK actively tries to reach out to people from black and ethnic minority communities by producing information in different languages, working within these communities and targeting ethnic minority media. It is these groups that have the most difficulty accessing services.

In order to make the NHS more responsive to local needs, structures have been set up to involve patients in the design of local diabetes services. Diabetes UK has been encouraging and supporting volunteers to take part in these groups. These structures aim to get patients directly involved in the delivery of the care they receive. They also aim to mould services to local needs in the future – especially important in socially deprived areas or an areas with high black and ethnic minority populations.

Engaging with people who have diabetes and those at high risk of developing the condition is incredibly important to ensure everyone gets the care they deserve. Yet it is exactly these people who often face the biggest barriers to accessing health services. To make sure that Government responds to different communities needs we require your views about how your local NHS is performing. We look forward to hearing your what you have to say about your care.

Your response will make a difference.

Benet Middleton


Benet Middleton, is the Director of Nations, Regions and Campaigning at Diabetes UK. His role is to help Diabetes UK deliver improvements in local diabetes care by supporting the NHS and encouraging a patient centred focus. He is also overseeing the expansion of the Diabetes UK regional structure. Benet took-up this post after acting as Diabetes UK’s Chief Executive for the last 12 months.

Benet is a member of the Department of Health’s Modernisation Board. He has been working closely with Sue Roberts, National Clinical Director for Diabetes, towards implementing the National Service Framework for Diabetes in England.

Benet joined Diabetes UK in April 1999 as Director of Policy and Communications where he set up and led the Policy and Communications Department.

Diabetes

posted 08/12/2004 - 15:10 by phoenixpr
Is there a cure for diabetes? I had gout and was told to take allopurinol tablets for the rest of my life. I stopped taking them some years ago and I have had few attacks.
I want give up tablets for diabetes. Will losing weight help to get rid of diabetes? I have recently joined Diabetes UK. Paul Leppard

Empowerment

posted 21/12/2004 - 11:42 by J Carpenter
If we are to truly empower people to manage their diabetes we need to ensure that we as Health care Professionals give consistant, up to date, evidence based advice, in a format that means something to the individual. In order for that to happen we need to invest in training and support for Health Care Staff to be able to deliver excellent services. People with diabetes in my experience neeed time invested at specific points of their diabetic career, they need to be listened to, and for the professionals to understand what it is like for them as individuals to live with diabetes, there is no one size fits all remedy. To truly empower a person there needs to be a focus on the partnership between the person with diabetes and those who are involved in their care, where the person with diabetes determines what is important for them, and the Health care Professional supports where the individual is at.

Empowerment

posted 30/12/2004 - 21:33 by lchanney
Firstly, can this website save comments please? I have just been DISempowered by losing everything I've typed it the last 15 minutes!!!

Secondly, Empowerment. I believe this is essential for people with chronic disease, and it is all about building relationships between good people who have time to act, and ensuring that an incompetent admin such as my first paragraph does not cock it up. There should not be a sausage machine approach to patient admin, but one can see why, in a world of targets and expense-driven treatment, there is. Above all, can I recommend the words of Dr W Pickles, first president of the Royal College of General Practitioners: "Never use the word 'case'. You are talking about PEOPLE!"
But as an example of excellent empowerment practice, can I also recommend the Expert Patients' course. I have just completed this and I can't praise it, and my two tutors, too highly. It has enabled me to build friendships with other people with different chronic diseases, I have benefitted from their thoughts and I think they have benefitted from mine. It will more than repay its costs, both for me personally and in encouraging a more efficient use of medical professionals' time by patients.

Lawrence Hanney
Diabetes Type 2 - Metformin and Rosiglitazone

Self Management

posted 24/01/2005 - 18:33 by Graham Hall
I am a firm believer that with a chronic condition like diabetes, self management by the patient is more likely to affect the outcome than any other intervention although of course advice and support from HCP's is essential. To this end and most successfully, there has been an initiative by a Diabetologist where I live to train patients as advisors to other patients and to educate them so that they are equiped with the skills necessary to help themselves and others to self manage. These patients have been trained on a program similar to the Govts, Expert Patient Program but with longer training periods, a disease specific syllabus and an assessment by examination at the completion to ensure that they are capable. This concept has been exported to other PCT's and presented at National Conferences attended by senior NHS staff. Would it not be to the universal benefit of people with diabetes if the programme was supported by the NHS and widely disseminated?

But diabetics need the correct information

posted 27/01/2005 - 09:46 by barrygroves
As an independent researcher, consultant, and lecturer in diabetes, I have to say that I believe the medical and health professions are woefully inept in their service for diabetics.

Helping diabetics to manage their condition -- or not succumb to it in the first place -- involves giving them truthful and accurate advice. This is not happening.

Diabetics are more likely to suffer from coronary heart disease than people without diabetes. So convention recommends a 'healthy' a low-fat, carbohydrate-based diet with 'five portions of fruit and vegetables a day'.

This advice demonstrates that the people who give it are blinkered to the real cause of diabetes. One frequently hears in the medical world, expressions such as 'the causes of diabetes have not been clearly identified', or 'we do not know what causes diabetes'. But this merely demonstrates their ignorance: we have known the cause since a Dr H D C Given pointed out the correlation between carbohydrate intake and diabetes in 1935. This has since been confirmed many times and it is now known beyond doubt that diabetes is caused by an excessive intake of carbohydrates -- just as obesity is. So current dietary advice doesn’t look like good advice.

It is hyperglycaemia and hyperinsulinaemia caused by a carbohydrate-based diet that increase the morbidity and mortality associated with diabetes -- not saturated fats. That myth has also been comprehensively disproven many times.

CONVENTIONAL DIABETES TREATMENT
Convention demands that diabetics eat lots of carbohydrate-rich food, and then prescribe drugs and/or insulin to reduce the consequent high levels of glucose in the blood. How does that make sense?

SENSIBLE TREATMENT, TYPE-1
The medical profession generally regards type-1 diabetes is incurable. It is managed conventionally with a low-fat, carbohydrate-based diet. As the carbohydrates in such a diet inevitably put large amounts of glucose in the bloodstream, daily insulin injections have to be administered to bring these high levels of glucose in the blood down to normal. This means walking a tightrope for life, as exactly the right amount of insulin must be given or it will either reduce glucose levels too much or not enough.

But the pancreas rarely produces no insulin at all. At diagnosis of type-1 diabetes, some five to fifteen percent of the pancreas's beta cells will still be producing insulin. If these are relieved of the burden of continually having to reduce excessive levels of blood glucose, they can usually produce sufficient insulin for the other metabolic processes that need it, and supplementation with injected insulin is not needed. But this requires that the correct diet be prescribed as soon as diagnosis is confirmed as damaged beta cells never recover.

That diet is one very low in carbohydrates, whatever their glycaemic index, high in animal fats (polyunsaturated vegetable margarines and oils are much too dangerous).

But if that is too late, merely reducing carbohydrate intake, particularly from fruit and cereals, is all that is required to reduce the symptoms of type-1 diabetes from a serious health hazard to a mere annoyance. And, even if it is still necessary to inject insulin, the amount needed can be reduced substantially.

SENSIBLE TREATMENT, TYPE-2
A type-2 diabetic, if properly managed, should never need drugs. Given a low-carbohydrate, high-fat diet, type-2 diabetes can be cured literally overnight. And as the beta cells of a type-2 diabetic are usually working overtime already, progression to injecting insulin is a sure sign of the failure of the protocol used.

PREVENTION OF DIABETES
Studies throughout the first two-thirds of the last century showed clearly that low-carb, high-fat diets were not only useful for the treatment of diabetes, they also prevented it. They also prevented the obesity linked to type-2 diabetes and all the complications of diabetes.

The 'healthy eating' experiment, introduced by the COMA report of 1984 has proved to be an unmitigated disaster. Diseases such as obesity and diabetes have risen dramatically since its inception. It's not a coincidence; it is cause and effect. This experiment must now be abandoned. That's the only way we will get some sanity back into diabetes treatment.

Empowerment

posted 08/12/2004 - 15:31 by moxeyns
Whilst this is hardly endemic to the management of diabetes, I am heartily sick of being patronised by the medical profession. In no way is anyone attempting to create a partnership with me in order to manage my diabetes better!

Blood pressure tablets

posted 08/12/2004 - 17:05 by phoenixpr
Doctors seem to have a fetish about pills. They don't discuss exercise and interesting ways to get fit without joining a gym. They are not much good at diets or how to cut down drinking. This is preventative medicine not pill oriented medicine.
Doctors also have a thing about blood pressure. Blood pressure goes up and down principally because of stress. Pills do not make a lot of difference and there are side effects. I have stopped taking mine and I am monitoring blood pressure at home regularly.

Empowerment

posted 14/12/2004 - 18:50 by Tim Midgley
Partnership and or empowerment is just a myth which is promoted by the NHS and from my experience the NHS uses such terminology to obfuscate, given the reality being is they talk a good game when in reality they do not empower or partner.

Empowerment

posted 25/01/2005 - 23:12 by Trisha
Sadly I have to agree that empowerment is often a myth and depends largely on the skills and abilities of the professional rather than being the norm.

Information is given reluctantly and discussion about treatment consist mainly of being told the results of tests are rather high (or low) and that 'this medication' should be better.

I was 'given' Metformin which gave me horrendous uncontrollable diarrhoea. I struggled with it for three months and decided that as it meant I could not be more than 2 minutes from a loo at any time I needed to stop taking it so I could have a holiday. On return from holiday when thankfully my body functions returned to normal - I visited the GP to be shouted at for taking this decision on my own and told I must take it. At the same time I was told I must get my blood pressure down (it was 140 over 65!). I refused to go back on the metformin and having seen a different GP am now taking an alternative which is moderately successful.

I help to run a local diabetes support group (not Diabetes UK) and we all have different experiences but generally feel we are 'given' medication without being told of the possible side effects, what its effect will be, how it works or why, and we feel we are not treated as equal partners or even junior partners in our care, being told what to do rather than having time to talk about alternatives.

Indeed alternatives seem to be sadly lacking - even though most of us feel it would be useful to have a prescription for exercise rather than medication.

We advise all members to go back to their GP if they have side effects or unusual symptoms and say that they are not prepared to take medication that makes them feel ill or worse, especially if there are alternatives available - but we do feel that the cheapest option is often considered 'the best' and if it does not suit it is the 'patient' who is seen as awkward rather than the medication being seen as unsuitable for that person.

We are first of all people, people who happen to have a medical condition, but no less human or intelligent or deserving respect.

The main problem seems to be the different view of what is meant by partnership and what equal means. It still feels that you have to be awkward, difficult and/or outspoken to be treated as an individual and have your views taken into account.